Orders

THAT'S NOT ALL

If there is a piece which interest you in our archive that is not available within the online store please feel free to send us a message regarding the possibilities of making it for you.

SIZING

Here at GMG we celebrate people of all descriptions and consider all of our pieces gender neutral. We aim to offer a more personal approach to fashion and encourage you to work with us to make you a one of a kind, perfect fit. After your purchase, we will send a confirmation e-mail along with measuring instruction specific to your order. You have 48 hours to reply with your meassurments. Unless otherwise stated all products will be sent as 'One Size' and fully adjustable between a 36-38 EU standard. Shoes sizes must be stated in EU sizes. Please contact us if you have any questions or wish to place an order with a special requirement.

CARE

Frequent conditioning will maintain the shine and flexibility of your leather piece and prevent it from drying out which could result in cracking. Leather items can be wiped clean and buffed using a soft cloth and small circular motions in combination with a matching or neutral coloured leather polish. Superficial scratching should also be cared for in this manner. In the event that your leather becomes wet or damp it is recommended that you allow it to air-dry naturally away from any source of heat. Do not submerge in water. Brass & Acrylic can be polished with any standard brass polish and a soft dry cloth. PVC can be wiped clean using mild detergents.

SHIPPING

Please take into consideration that we will ship your item up to two weeks after the purchase date to allow time to create it. All orders are sent via signed for & recorded delivery. We cannot cover taxes or duties on international shipments. Refused shipments will not be eligible for refunds on shipping cost.

 RETURNS

All Gabriella Marina Gonzalez pieces are individually handcrafted to order. Due to this process, there may be subtle variations when purchasing multiples of the same items. As colour, texture and thickness varies from material to material, there may be slight differences between the products photo and the item you receive. Such variations are inherent in the making of handmade products, therefore giving each piece it's own desirable uniqueness. We will endeavour to make each item to the highest possible standard every time.

As all items are handmade to order, all sales are final. You may cancel your order for a full refund no later than 24 hours after the original purchase. Exchanges will be accepted under special circumstances. Each case will be individually considered using our own discretion. We cannot accept responsibility for lost packages without proof of delivery.

PRIVACY

Any personal information that you disclose to us is private and will not be made available to a third party under any circumstances. No personal data, customer information or payment details are hosted on this site nor do we have direct access to your credit card information at any time. PayPal automatically encrypts confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available); all transactions are covered by this protection.

PROUD ADVOCATE OF SKATEISTAN (10% OF ALL PROCEEDS FROM YOUR PURCHASE WILL BE DONATED TOWARD SUPPORTING SKATEISTAN) LEARN MORE ABOUT THIS NON FOR PROFIT ORGANISATION AT WWW.SKATEISTAN.ORG

 

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